Terms and Conditions
- IS THERE A MINIMUM ORDER REQUIREMENT?
Yes, Our opening minimum order is $150 and the minimum is $100 thereafter.
- DO I HAVE TO PLACE ALL MY ORDERS ONLINE?
No. This website is meant for your convenience. We take orders online, by email, fax, or phone. Online orders helps us to speed up our shipping.
- WHAT IF I NEED TO ADD TO AN ORDER I HAVE SUBMITTED?
For additional items just log back on to the website and place a new order, and please put a note in the order that it is an add on to your previous order that was just placed.
- WHY CAN'T I SEE YOUR PRICES?
Only customers logged into an approved account can see our wholesale prices. Please note that all prices are subject to change without warning.
- HOW MUCH CAN I SELL YOUR PRODUCTS FOR?
Normally we leave that up to your own discretion. In the instance of products with MAP pricing dictated by the manufacturer you will be restricted to selling no lower than the MSRP. Please enquire for details.
Returns & Defective Merchandise
- WHAT DO I DO IF I HAVE A DEFECTIVE PRODUCT?
Any Products with manufacturing defects must be reported within 30 days from receipt. Contact your sales representative regarding replacement and return. All returns require a return authorization number.
- WHAT DO I DO IF I RECEIVE DAMAGED MERCHANDISE?
All merchandise is carefully verified and packed before it leaves our warehouse. Any products that are damaged must be reported to us within 48 hours from receipt of goods. We will replace any damaged items. If you receive a shipment with exterior damage, or has been opened or re-taped, you must file a claim at the TIME OF DELIVERY WITH THE DRIVER. Please make sure the driver notes the problem in his delivery record. Save the original cartons and packing material for inspection by the carrier. Take pictures and email to us. Let us know immediately. We will follow up on the claim. The carrier will credit us (the shipper) and we will take care of you.
- WHAT IF I DO NOT RECEIVE AN ITEM I AM BILLED FOR?
All Orders are carefully picked and verified by scanning each individual item through our verifying software to eliminate any human errors while picking. However, on occasion errors will occur. Make sure to check in the packing material, smaller items may get missed when unpacking the order in the cushioning material added to secure the safety of products. Please check carefully. If there is still any discrepancy please contact your sales rep or call/email us directly.
New Customer Info
- HOW DO I BECOME A JDS WHOLESALES CUSTOMER?
You can fill out the retailer’s application on our website. Make sure to complete all required fields properly. Upload your business license at the time of registering. This will help us expedite the approval of your account. Once you fill out your application, you will receive an automatic response from us. You have to validate by clicking on the link in your email. Please check your spam or deleted folder if you don’t see an email from us. Once you have validate your email and we have received proper documents, you account will be approved and you should be able to see the prices.
If you don’t have a scanned copy of your business license, you can fax your copy to the following fax number.
Fax to 416-285-1690
Unless we receive your required documents, your account will not be approved.
When setting up an account please note that certain brands don't allow us to sell any of their branded items to customers who will be selling on Amazon, Ebay or similar websites. These policies and guidelines are made by our suppliers not by JDS Wholesales & Distributors.
- WILL JDS WHOLESALES DROP SHIP TO MY CUSTOMERS?
Yes, you have to set up a drop shipping account with us. Please enquire for details.
- CAN I USE JDS WHOLESALES SITE FOR IMAGES OR DESCRIPTIONS?
Yes, feel free to use product images and specifications. With our current website infrastructure image access is limited so for the time being access a product's images by viewing the product page in a window set to 1/3rd or less of your screen.
- HOW ARE BACKORDERS HANDLED?
We don’t keep backorders. You can re-order items on your next order.
- WHEN WILL MY ORDER BE SHIPPED?
Our goal is to ship all orders the same day. For same day shipping, orders have to be in before 11am and sales rep has to approve. All other orders ship usually within 24 hours.
- WHICH CARRIERS DO YOU USE TO SHIP MY ORDER?
Canpar and Canada Post. WE ship with Canpar to Business addresses and ship via Canada post to Household addresses. Remote areas are also shipped via Canadapost.
- WHAT IF THE CARRIER HAS RETURNED MY ORDER TO JDS WHOLESALES?
Please contact us immediately. Refused or returned orders can be shipped again once with additional shipping charges. Orders returned again will only be reshipped after prepayment. The customer will be charged a 15% restocking charge and all shipping charges on restocked orders. Refused orders can cause your account to be put on alert.
- WHAT FORMS OF PAYMENT DO YOU TAKE?
We offer C.O.D., Credit Card, debit card & cash Terms. We don’t process credit cards online. You have to sign an authorization form that will be kept on file and charged only when you ship your order.
- WHAT ARE MY BILLING TERMS?
Prior to term upgrade or approval through credit application verification, orders are usually shipped C.O.D. by secured funds (money order or cashiers check), credit/debit card (MasterCard, Visa, or American Express) or prepaid by secured funds. These options are subject to change.
- WHEN IS MY CREDIT/DEBIT CARD CHARGED?
It is charged on the same day as the shipping day.
- WHAT IF MY CARD DECLINES?
You will be contacted and the order is held till we get a response.