Return & Refund Policy

Returns & Defective Merchandise

  • WHAT DO I DO IF I HAVE A DEFECTIVE PRODUCT?

    Any Products with manufacturing defects must be reported within 30 days from receipt. Contact your sales representative regarding replacement and return. All returns require a return authorization number.

  • WHAT DO I DO IF I RECEIVE DAMAGED MERCHANDISE?

    All merchandise is carefully verified and packed before it leaves our warehouse. Any products that are damaged must be reported to us within 48 hours from receipt of goods. We will replace any damaged items. If you receive a shipment with exterior damage, or has been opened or re-taped, you must file a claim at the TIME OF DELIVERY WITH THE DRIVER. Please make sure the driver notes the problem in his delivery record. Save the original cartons and packing material for inspection by the carrier. Take pictures and email to us. Let us know immediately. We will follow up on the claim. The carrier will credit us (the shipper) and we will take care of you.

  • WHAT IF I DO NOT RECEIVE AN ITEM I AM BILLED FOR?

    All Orders are carefully picked and verified by scanning each individual item through our verifying software to eliminate any human errors while picking. However, on occasion errors will occur. Make sure to check in the packing material, smaller items may get missed when unpacking the order in the cushioning material added to secure the safety of products. Please check carefully. If there is still any discrepancy please contact your sales rep or call/email us directly.