We check everything before we send it, but any products with manufacturing defects must be reported within 30 days from receipt. Contact your sales representative regarding replacement and return. All returns require a return authorization number.
All merchandise is checked before it leaves our warehouse. Any products that are damaged must be reported to us within 48 hours from receipt of goods. We will replace any damaged items. If you receive a shipment with exterior damage, or has been opened or re-taped, you must file a claim at the TIME OF DELIVERY WITH THE DRIVER. Please make sure the driver notes the problem in his delivery record. Save the original cartons and packing material for inspection by the carrier. Let us know immediately. We will follow up on the claim. The carrier will credit us (the shipper) and we will take care of you.
All orders are carefully checked before shipping. However, on occasion errors will occur. Make sure to check in the packing material, many times smaller items get missed when unpacking the order. Please contact your sales rep.
